Horrible mopping performance - Thinking of returning

I bought 2 one for myself and another as a gift for my mom.  Mine does a terrible job of mopping.  I have tried all different settings and the result is the same after mopping at best 50% of the floor is damp, but often only moisture on 25% of the floor.  I have mopped in Clean Genius standard and heavy duty.  Mopped in manual with the mop cleaning set at 10 sq meters (lowest possible setting) and the wettest mop setting and still most of the floor is dry mopped.  I'm not looking for sparkling clean as if I mopped by had, but the only way I know it has mopped is you see some mop swirls on the dirty floor.  I am not talking about ground in/dry food etc.  It won't get rid of the dogs paw prints from when they come in from outside.

My mom's at the default settings does a great job.  Nice even moisture across the mopped area.  This tells me its an issue with our unit.

The attached photo is as at the starting to mopping.  Moisture setting is set at max with maximum mopping performance.  

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I'd try reducing the amount of moisture to the mop by half.  Just run a mop cycle and see if that takes care of things.  

Hello,

We apologize for the unsatisfactory experience.

It seems like the mop may not be making full contact with the floor.

We recommend checking if the mop is attached evenly, and you can try removing and reattaching it. Also, please check for any dirt on the installation area of the mop pad holder.

Additionally, you can try replacing the mop with a new one to see if this resolves the issue.

If the problem persists, we suggest contacting our after-sales service team promptly for further assistance.

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