Lidar problem

The LiDAR seems stuck up, I tried in the remote screen to lower it but it don’t respond. I’ve read that maybe a factory reset might fix it but I have spent a lot of time working on the map and my schedule and don’t really want to do that if I don’t have to. I only have a couple weeks of run time on this. I know it’s not stuck because of debris or anything. Anyone else have this issue and how did you fix it ?

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Hello,

You can also try turning the robot off and then back on to see if that resolves the issue. If restarting doesn't solve the problem, you may need to try a factory reset.

If the factory reset still doesn't resolve the issue, it might be a hardware malfunction. We recommend contacting our after-sales service team promptly for further assistance.

Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

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Email: support@mova-tech.com

So I changed a setting and the Lidar seems to be working. This was the other day and I should have responded then.