Internal water tank

I just bought v50. For multi floor setting the mop is not getting wet at all. I wet it on dock by cleaning mode and then thats it. There is no option to check internal water tank. If its full, if its being used. I even thought there is no internal tank at all it just wets it at dock and runs wet and will again come back to dock clean and start cleaning but that will be useless. So according to online there is a internal tank but there is no way to know how to function it. As its dry mopping my 300 400 sqft floor.
Can someone help, how to fill up the internal tank and have it use it other wise this robot is useless.

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Hello,

The robot will refill its internal water tank after mopping. You can manually click "Dock" and then the "Wash Mop" button to refill the robot's internal water tank.

If the robot is not dispensing water while mopping, it might be due to a blockage in the water outlet. We suggest checking the following steps:

After the mop pad cleaning is complete, remove the mop pad from the mop pad holder and install only the mop pad holder back onto the robot. Start a mopping task from the dock, wait for 5 minutes, and check if there are water droplets on the floor.

If there are water droplets, it indicates that the robot is dispensing water normally. Please increase the mop washing frequency and mop humidity.

If no water flows out during the above test, remove the mop pad holder and use a wire, toothpick, or other object to poke the water outlet on the bottom of the robot (refer to the attached image). Check if the mopping issue has been resolved.

If your problem is still not resolved, you may need to contact our customer service department for further assistance.

Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

Sat. & Sun. Holiday)

Email: support@mova-tech.com