Hello,
We sincerely apologize for the inconvenience caused and thank you for your patience. We take your feedback very seriously and are committed to resolving the issue as quickly as possible.
First, please verify that the wastewater tank is installed correctly. If the installation appears normal, check whether the float ball inside the tank is floating properly and confirm that the magnet is still in place.
If the issue persists, we recommend sending the device's SN and invoice to our after-sales team for further troubleshooting. You may contact our after-sales team via email, and we typically respond within 24 hours. Alternatively, you can call our hotline for immediate assistance.
Please ensure you contact our after-sales team through official channels and verify receipt of a case number. Your satisfaction is our top priority, and we will do our utmost to resolve your issue.
Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
na.official.site@mova-tech.com
US
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