Robot will not return to dock to charge.

It just sits in front of the dock until it runs out of battery. I’ve tried moving the dock, remapping the floor, cleaning the dock, cleaning the robot, nothing changed this behavior.

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A couple of things:

- The ramp looks a little bit dirty. I would recommend trying to wipe it down clean and see if that helps. Sometimes the mop pads being dirty can impact this too. Have you replaced the mop pads or cleaned them recently?

- I notice a little bit of a glare from the toilet and sink. Sometimes reflective objects can confuse the sensors and not allow it to return. Have you tried the base station in a different area?

I believe Mova recommends at least 5 cm on each side and 1.5 m in front of the base station but it appears like there’s plenty of room so I assume that’s not an issue.

Was it working previously and then changed? Did you change anything recently that could have impacted it? Just some questions to ask yourself!

Hello,

For issues with the robot unable to return to charge, you can try the following troubleshooting steps:

Check the charging contacts
Please inspect the robot’s charging contacts for dust or debris. If they’re dusty, the robot may repeatedly attempt to dock without charging. Gently wipe them clean before use.

Inspect the metal shrapnel/spring pins
Check whether the spring‑loaded metal pins on the charging contacts are stuck or not bouncing freely. If jammed, carefully free them.

Restart and retry docking
Power‑cycle the robot. Remove it from the dock, place it in front of the dock, and try recharging again. Please check whether you hear the voice prompt “Start charging.”

Reset the robot (factory settings)
Open the upper cover of the robot. Next to the Wi‑Fi indicator, there is a small reset hole. Press and hold for about 3 seconds until you hear “Start to restore factory settings.”
Then restart the robot and check if it can work and dock normally.

Note: A factory reset will erase all data, including saved maps. We’re sorry for any inconvenience this may cause.

If the issue persists, please send the device SN, purchase invoice, and any related video (if available) to our after‑sales team so we can provide a targeted solution as quickly as possible.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
Customer Support Email: support@mova-tech.com