Terrible SMELL!

I purchased your litter robot, and I hate it. I would like to be able to leave a review, but I can’t seem to find a place to do so on your website. Which I think is suspicious. The Waste drawer is not sealed!! and that liquid stuff does nothing. I’ve had to put an air purifier machine into my laundry room because it smells so bad… I’ve only had it three days. And I’m so unhappy with this purchase. You can’t even buy any of the accessories on your US based website.

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Hello,

we are truly sorry that your experience over the past three days has been disappointing. We have recorded your feedback regarding the odor issue, the waste drawer sealing, and the deodorizing liquid not being effective, and we have already forwarded it to our relevant teams. Thank you for sharing your honest experience — your feedback is very important for improving our product.

Regarding the structural point you mentioned, we would like to clarify:
A slight gap between the drum and the base is normal and not caused by improper installation. This gap is part of the product design to ensure more accurate weighing and does not affect normal use.
For the odor issue, we recommend following the maintenance steps shown in the video linked below. If the problem still persists afterward, please send your device SN and proof of purchase to our after‑sales team so we can provide further assistance.

Link: https://www.youtube.com/watch?v=WPRmIhAMTbk

Regarding accessory purchases: if the accessories are currently unavailable on the official website, you may contact our after‑sales team for assistance with placing an order. We will also forward your suggestions about the accessory purchase process to the relevant teams so they can optimize the overall experience.

Thank you again for taking the time to share your concerns. We truly value your trust and will do our best to support you and help improve your overall experience with our product.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
Customer Support Email: support@mova-tech.com

I have 3 cats and unfortunately I haven’t been able to find any of the products to refill for our litter box on the web page. We’ve been out of deodorizer for a long time now so it always smells