Dock/base won’t turn on

The battery on my Mova V50 died. When I manually put it back in the dock it won’t charge. I’ve forced it on and tried readjusting to make sure it was making proper contact multiple times. And nothing.

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I may suggest just reaching out to the Mova customer support team. Unfortunately not much suggestions we can make here except to check the charging pins and make sure they are clean or to try and reset the robot entirely.

Phone: +1 (888)308-6159
Email: support@mova-tech.com

Hello,

If the robot is still unable to charge properly after cleaning the contact points, it may also be caused by an internal wiring issue. We recommend contacting our customer support team for further assistance as soon as possible.

Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

Sat. & Sun. Holiday)

Email: support@mova-tech.com