Mop not getting water

This is our 2nd V50 as we had to return the 1st one for the exact same problem. Upon set up, the mop does not get water. I have tried running mopping multiple times, washing the mop pads, factory resetting the machine, nothing works. This is very frustrating, how can this be fixed?

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While I have not tried it (and I maybe would wait for Mova support to respond), I have heard you can poke the bottom of the robot where the water would come out with a small tooth pick or something else to see if any water droplets come out. It could be that something is just gunked up inside them. Can you tell if the robot is retrieving any water from the base station and the robot just isn’t dispensing it OR is no water being retrieved?

Hello,

For the issue where the mop is not getting water, please try the following steps:

After the mop pads have been washed, remove the mop pads from the mop pad bracket.Then, install only the mop pad bracket onto the robot (without the pads attached). Start a mopping task from the base station and let it run for about 5 minutes. After that, check whether there are any water droplets on the floor.

If you see water droplets, it means the water outlet is functioning correctly. In this case, please increase the mop pad washing frequency and the mop moisture level.

If there are still no water droplets, remove the mop pad bracket.Then gently poke the water outlet on the bottom of the robot using a small tool such as a thin metal wire, a toothpick, or a similar object (refer to the attached image if available). After that, test again to see whether the mopping function is restored.

If the problem persists, you may need to contact our after-sales department for further assistance.

Customer Care: +1 (888)308-6159

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Email: support@mova-tech.com