Water pouring out of base atation

Vacuuming is no problem. Major problem is when unit is set to just heavy mop and is supposed to leave a small water trail (proof that it’s mopping), the water container with cleaner is not filling properly, or it’s overflowing, and a large puddle of water surrounds the base station. Any thoughts?

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Hello,

we recommend checking whether the filter and the water outlet in the base station’s cleaning tray are still clogged, and cleaning them promptly if necessary.

In addition, please check whether the water outlet and the filter underneath the roller are also blocked, and clean them if needed.

And just how do I do that? Any supporting videos to show how? Great tech support by the way

Hi there, we can’t attach videos in the comment section, so I’ll walk you through the checks in writing:
Check the metal filter at the robot’s suction opening for clogs or debris, and make sure nothing is blocking the wiper. Clean them if they’re dirty.
Inspect the suction inlet on the dirty water tank for blockages.
If everything looks clear after these checks, get in touch with our support team to request a new metal filter. They can send you the full tutorial video. We’re really sorry for all the trouble this has caused you.
Customer Care: +1 (888)308-6159
Hours: Mon-Fri 9:00-18:00 EDT, closed weekends & holidays
Email: support@mova-tech.com