Struggling with rugs

My v50 ultra is really struggling with rugs. It doesn’t clean around them well, and if/when it finally gets on the rug it does really weird pattern and doesn’t recognize it’s on a rug. It doesn’t lift the mop or enable higher suction as enabled. Any recommendations ?

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Dear customer,

Regarding the issue with your device, we recommend following the steps below for troubleshooting:

The sweeping robot identifies carpets through ultrasonic sensors at the bottom of the robot.

1. Confirm whether the robot firmware is the latest version. If not, upgrade the robot to the latest version first.
2. Check whether the ultrasonic sensor is blocked by dust, hair and other debris. If so, clean it up and restart the robot to resume the task.
3. If the carpet material is high-density, small or thin, the robot may fail to recognize it. In that case, you may manually add a carpet area (Map editing – Ground environment – Carpet).

We hope the above steps help resolve your issue!

If the problem persists, please contact the seller or our after-sales service team for further assistance. Remember to provide your purchase invoice, serial number and troubleshooting results so we can better assist you.

Our official customer support contact is as follows:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EDT)

Customer Support Email: support@mova-tech.com

In the app, I was able to designate my rug areas, look at your map in the app and make sure you see small transparent black squares where your rugs are, if not, add them and hopefully that will solve your issue.