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2026-5-11 18:16:20 Translate
two daily maintenance tips for you:
Regularly wipe and clean the inside of the dust bag compartment during routine maintenance;
Double-check that the dust bag is fully seated and replace it before it gets nearly full.
We sincerely appreciate your understanding and support.
2026-6-17 15:48
 US
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Hello,
During the automatic dust collection process, the base station uses powerful airflow to quickly suck dust from the robot’s dust bin into the dust bag. Due to the strong suction, it is hard to completely stop tiny fine dust and sand particles from escaping slightly, especially when cleaning ultra-fine dust.
This does not mean the dust bag is damaged or improperly fitted. As long as the bag is intact and installed correctly, the overall dust collection function will work properly.
Here are
2026-6-17 15:48
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2026-5-11 22:17:07 Translate
will halt the cleaning task immediately.
Open the App and check for any error notifications or warning alerts.
We recommend restarting the robot and running a new cleaning cycle to test.
If the issue persists, please record a video showing the malfunction and send it to our after-sales support team for further analysis:
Email: aftersales@mova-tech.com
Phone: (+49) 800-400-9824
Service Hours: Mon-Fri 9:00-21:00, Sat-Sun 9:00-18:00
Thank you very much for your patience and understanding.
2026-6-17 15:57
US
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Hello,
It is completely normal for the robot to spin in place right after leaving the dock, as it will automatically perform positioning and self-check procedures at the start of every cleaning task.
If the robot travels a short distance from the dock and then returns to charge automatically, please go through these troubleshooting steps:
Check if the pause button has been accidentally pressed by pets or family members.
Make sure the robot is not trapped or blocked by any obstacles, which will
2026-6-17 15:57
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2026-5-31 00:38:37 Translate
malfunction and send it to our after-sales email aftersales@mova-tech.com, our technical team will offer further support.
2026-6-17 16:01
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power cord are fully plugged in, and confirm the dock indicator light stays on to ensure normal power supply.Poor contact between charging terminals: Cut off the dock power first, then wipe off dust and dirt on the dock spring plates and robot charging contacts. You may also slightly adjust the docking position to guarantee full metal contact.After cleaning and checking, let the robot attempt auto-docking again. If the docking failure still occurs frequently, please record a video showing the
2026-6-17 16:01
US
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Hello, thank you so much for your positive feedback on our robot’s software, build quality and low noise performance. We sincerely apologize for the docking issue that ruins your experience. Here are two troubleshooting tips for the unstable charging docking problem:
Unpowered charging dock: Double-check both ends of the dock power cord are fully plugged in, and confirm the dock indicator light stays on to ensure normal power supply.
Poor contact between charging terminals: Cut off the dock
2026-6-17 16:01
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2026-5-31 20:06:22 Translate
Hello, please check if the dust bag is full and empty it regularly. You may also clean the filter screen of the device if necessary. After cleaning, run the robot to check if abnormal issues still exist.
For stubborn stains, enter floor cleaning settings in the App and turn on the Intelligent Heavy Stain Cleaning mode. The robot will carry out deep cleaning on stained areas automatically.
You are welcome to leave another message if the problem persists.
2026-6-17 15:45
US
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Hello, please check if the dust bag is full and clean it regularly. After cleaning, run the robot to see if abnormal behaviors persist.
For stubborn stains, go to floor cleaning settings in the App and turn on the Intelligent Heavy Stain Cleaning mode. The robot will perform deep cleaning once dirty areas are detected.
Feel free to leave another message if the problem remains unresolved.
2026-6-17 15:42
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2026-6-5 03:42:19 Translate
to full capacity, then tap the "Wash Mop" or "Clean" button in the App to restart the cleaning cycle and verify if the error persists.
Reinstall the clean water tank and press it gently to ensure it fits tightly against the base station.
If the issue remains unresolved, please reach out to our customer service department.
Thank you for your understanding and patience.
Email: support@mova-tech.com
2026-6-17 16:07
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Hello! We recommend that you first check whether the clean water tank is installed properly and if there is sufficient water inside the tank. If everything looks normal, please follow the steps below:Take out the clean water tank, and check if the float and float magnet at the bottom of the tank are in the correct position. Contact our customer service team if any parts are missing.Insufficient water in the clean water tank during cleaning may trigger error alerts. Fill the tank with clean water
2026-6-17 16:06
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