Mop pads off

When i set my vacuum to mop it started saying "mop pads off" then it pauses. The pads are not off and installed correctly on the robot. If i pull it away from the dock and tell it to start it will proceed to clean however if it returns to the dock to clean pads it again will give the "mop pads off" error and pause.

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Hello dear user,

We’re very sorry for the inconvenience this has caused you.

We recommend resetting your robot first to see if the issue gets resolved.

If the problem still persists, please contact our support team and provide your SN code, screenshots of the error page, and a video of the error occurring at the base station.

Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

Sat. & Sun. Holiday)

Email: support@mova-tech.com