Hello! Thank you for your feedback.
If you find the cleaning performance unsatisfactory during use, please try checking the following:
Is the dustbin full and in need of cleaning? (Central self-emptying models can empty automatically and usually do not have this issue.)
Is the filter clogged and in need of cleaning?
Is the main brush tangled with debris and in need of cleaning?
Is the suction power level set too low? Please try increasing the suction parameter.
Regarding your mention of the robot entering other areas, please also check the following situations:
In daily use, if the robot experiences path confusion, please check:
Before cleaning: Please tidy up loose items on the floor, such as power strips, toys, and slippers. This will prevent frequent collisions during cleaning, which can cause path confusion.
During cleaning: If the drive wheels are stuck with debris, dusty, or oily, please clean them promptly to avoid abnormal movement.
During cleaning: If the robot collides multiple times during cleaning, it will temporarily move along the edge before resuming the standard bow-shaped cleaning pattern.
If the issue occurs frequently: If the robot often experiences path confusion, we recommend updating the firmware to the latest version, resetting the map, and then re-mapping your home.
For obstacle-avoidance models: Please try wiping the sensor lenses to keep them clean.
We hope the above information is helpful to you. If you have any further questions, please feel free to contact our customer service team:Customer Care: +1 (888) 308-6159(Mon. to Fri. 9:00-18:00 EDT | Sat. & Sun. Holiday)Email:
support@mova-tech.com