The robot is not using water forMopping

I just installed my new Mova V50
And noticed the robot is not using water to mop. The water dispenser is not dispensing water and I notice the compartment of duty water is completely dry. That is why I noticed my machine is not mopping with water…

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My refurbished v50 I bought from Mova website won’t dispense water for the mop pads. I tied to prime the pumps with water and a large turkey baster. A dead German cockroach came out from somewhere. I can’t get it to prime no matter what I try. I’d like a replacement please.