Robot getting stuck in open areas

I recently purchased my V50 ULTRA robot this month, so it’s still new. However, it keeps getting stuck in open areas that have no obstacles. I’ve tried moving the robot and restarting the cleaning, but it always goes back to the same spot and stops over and over, which is very frustrating. This issue occurs in multiple rooms of the house and in the same areas. Despite remapping the house several times, the robot still gets stuck in the same locations. Has anyone else experienced this problem? It’s making me think about returning the robot.

TranslateView Original Text

Hello, regarding the issue that the robot shows "stuck" even in open areas, please follow the troubleshooting suggestions below:
First check if there is overlapping or shifting on the map in the App. If so, manually restart the robot and start cleaning again. If the problem remains, recreate a new map completely.
Foreign objects may interfere with the bumper sensors and laser sensors. Please thoroughly clean the bumper sensors and LDS to remove all blockages for normal operation. Restart the robot and run a cleaning cycle afterwards.
Check the robot wheels for tangled hair, threads or other debris that may hinder movement and clear them all.
If furniture blocks the passage or No-Go Zones/Virtual Walls narrow the accessible space during cleaning, please rearrange furniture or adjust No-Go Zone/Virtual Wall settings to reserve enough moving space for the robot.
To avoid misjudgment of indistinct obstacles, keep the LDS sensor clean without dust or dirt. You can also turn on the "Smart Obstacle Recognition" function in settings to improve obstacle avoidance performance.
If the problem persists after all steps, please contact our customer care team directly for further assistance:
Customer Care: +1 (888)308-6159
Working Hours: Mon. to Fri. 9:00-18:00 EDT, Closed on Saturdays, Sundays and Holidays
Email: support@mova-tech.com