P10 Pro Ultra suddenly not cleaning tile floors

My P10 Pro Ultra been great for several months, but recently the mopping performance has dropped off significantly.

It's no longer removing dirt from my tile floors that comes off easily with just a cloth and plain water. The robot goes through the entire mopping cycle, leaves a light film of water on the floor, and the dirty water tank does collect dirty water, but the floor still has easily removable dirt left behind.

So far I've:

Replaced the mop pads twice
Cleaned the sensors
Replaced the filter
Verified cleaner tank is full (Mova brand)
Verified clean water tank is full
Verified that the mop pads are lowering properly
Verified that the mop pads are spinning properly
Presoaked a dirty area to make extra sure it would be easy for the robot to remove the dirt

Has anyone experienced this before or have any ideas about what else I should check?

TranslateView Original Text

Hello there, we’re sorry to hear you’re having this trouble with your mopping performance. If your dock isn’t cleaning the floors properly, please follow these troubleshooting steps:
First, double-check your floor material recognition. Navigate to Map Edit > Zone Edit to adjust the floor type for the relevant areas if it’s set incorrectly.
If that doesn’t resolve the issue, please go through these extra checks:
Inspect the rotating rollers on the washing tray for tangles or jams; remove and thoroughly clean them if needed.
Manually run a dock base plate cleaning cycle via the MovaHome app: Go to your device page, tap the three-dot icon in the top right corner to open Dock Settings, then select Manual Dock Base Cleaning.
Confirm the squeegee arm on the washing tray is mounted in the correct orientation.
If the problem persists after all these steps, please reach out to our after-sales team for further support. We sincerely apologize for the inconvenience this has caused you.
Support email: support@mova-tech.com