Reinstall mop pads?

I just got my V50 and set it up yesterday.  It mapped the house and did a vacuum and mop cycle perfectly yesterday.  I had it vacuum only one room today so it dropped the mop pads in the base unit as expected then completed the vacuuming task.  It is now docked.  When I try to have it mop, it says mop pads not installed.  How do I get it to pick the mop pads back up?

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Hello,

You can enable the "Auto Detachment & Installation of mop pads" feature by following the steps below:

Settings → Floor Cleaning Settings → Auto Detachment & Installation of mop pads

After enabling this feature, please check whether the robot can automatically attach the mop before starting mopping.

That setting was already enabled.  I had to reattach the mop pads myself.

Thank you for your reply.

If that’s the case, we recommend restarting the device and observing its behavior again.

If the issue persists, please contact our after-sales service for further assistance.

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