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2026-7-22 07:01:29 Translate
Hello, thank you for your message. US-version devices come with region lock restrictions and cannot be paired or operated normally in Mexico.
It has been specified on our official website that this robot model is only supported for use in the United States and Canada. We recommend you process a return and refund. We appreciate your understanding.
2026-7-22 12:58
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2026-7-28 10:13:49 Translate
Check the seal on the dirty water bin. Mine was coming off so when you closed the latch it wasn’t sealing. Taking it off and cleaning it helped
2026-8-3 21:31 Translate
Hello,
Could you let us know which model device you own? Please provide more details to us via private message.
2026-7-28 12:24
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We apologize for the inconvenience caused. We have sent you a private message, please click the bell icon to check it. Looking forward to your reply.
2026-7-29 18:49
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two scenarios: mopping by adding liquid to the robot’s water tank, and mop rinsing via the base station self-cleaning function.
2026-8-2 11:00
Hello! Regarding your question about detergent dispensing: only 1~2 ml of detergent will be released each time the mop pad is rinsed. We recommend you keep observing the liquid level.
This detergent is highly concentrated with very low single-dose output, so many users find the consumption hard to notice visually. You can shake the wastewater tank and check for foam to confirm whether the detergent is dispensed during mop cleaning.
Please note that there are different dosage standards for two
2026-8-2 11:00
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