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Hi there,
Good afternoon! Regarding the mop installation issue you’re experiencing with your V50 Ultra, please follow these troubleshooting steps:
Do not attach the mop holders while the robot is powered off. We recommend powering the robot on first before installing the mop holders, or the magnetic connection may fail.
The mop holders can get caught and fall off when the robot travels over carpets, door thresholds or small steps. We suggest setting up no-mopping restricted zones to stop the robot from entering these areas with the mop attached. Also, clear any power cords off the floor before cleaning to avoid the mop holders snagging and falling off.
Manually remove and reattach the mop holders to verify if the magnets connect properly.
Reboot the robot and test the mop installation again.
If the issue continues after trying all steps, reach out to our online support team for additional help.
For further assistance, you can share your ticket number with us, or get in touch through the app menu: Me > Help & Feedback > Contact Us > Online Customer Service. | 
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