Help! Dust Bin does not empty any of its contents, ever

The dust bin on my new V50 never empties. Not even a little bit. I have checked everything for clogs, the bag is not full (because nothing is ever put into it). This is a brand new device and it has never worked. I see the suction trying, the bag moves and the flap inside the robot moves, but the hair/dirt stays inside

TranslateView Original Text

Hi there,
This issue may happen if the dust bag is full or the air duct is clogged.
First, please check if your dust bag is full and replace it with a new one if needed.
Also, inspect the main unit’s dust bin and suction inlet for clogs and clean them thoroughly.
If the problem remains after trying the above steps, please reach out to our support team for further assistance.
Email: support@mova-tech.com
We appreciate your understanding and patience!

Same issue here. The dust bag is brand new and not a speck of dirt in it. The robot itself has been manually emptied by me 3 times in less than 30 days. I ha e sent a support e-mail and got a AI response telling me to check the filter bag. A lot of help that was. I even told them in the email the bag was new.