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Hi there, sorry for the inconvenience this has caused you. This issue is most likely related to the App.
We appreciate you already checking that your mobile App is fully updated to the latest version and reviewing the cleaning history, where all runs are labeled as “default clean” to pinpoint the abnormal behavior.
We recommend clearing the App cache on your phone first, then performing a complete full-house remapping on the robot. These steps often resolve scheduling glitches like yours.
If the problem continues after remapping, please share your device SN number, share the robot to our account QR033438, and our technical team will conduct an in-depth backend analysis.
Looking forward to your update on the outcome. |