Vac won’t do anything

My vac says clean mop pads then does something makes noise then turns off

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Hi，there. We apologize for the inconvenience caused.
Based on the abnormal operation you described, please first try resetting the robot. If the device still fails to power on, the buttons stop responding, or the issue persists without improvement after resetting — specifically the error prompt asking to clean the mop pads, followed by abnormal noise during operation and an immediate shutdown afterward — we recommend you reach out to our after-sales support team.
Kindly prepare a video recording of the malfunction, your purchase receipt, and the device SN code so we can provide you with a targeted solution.
Support email: support@mova-tech.com