DO194679

[P10 Pro Ultra] Why do the scheduled cleans turn off in my app?

I have three scheduled cleans and every day they toggle off. Am I doing something wrong? I also control my dad’s P20 Ultra, and the same thing happens daily for his as well. What am I doing wrong?
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Hi there,
Could you please update the MOVA app to the latest version available in your app store, and also make sure your robot’s firmware is fully up-to-date as well? The issue you’re describing is most likely caused by a bug within the app itself.
If updating both the app and firmware doesn’t fix the scheduled tasks automatically turning off, could you do us a few favors?
Share your P10 Pro Ultra device to our backend UID: QR033438
Screenshot your three scheduled cleaning tasks
Send over your app version, robot firmware version, and your exact phone model
Our technical team will dig deeper into the logs and settings to pinpoint what’s triggering this glitch.
Hope we can get this sorted out for you soon!
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