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Last edited by Mova Support US on 2026-8-8 11:35
Please try these steps one‑by‑one to fix the auto‑dust‑emptying issue:
Make sure the dock is powered. When running dust‑emptying, fully close the dust‑compartment cover and double‑check the dust bag is fitted properly.
Check if the dust bag is full. Replace it with a new one and test auto‑emptying.
Check all dust ports on the robot, dock and dust box. Clear any stuck debris before you run the empty‑dust task.
In the APP, make sure auto‑empty is switched on. If Do‑Not‑Disturb is active, the robot won’t empty dust in DND hours. You can turn DND off or change its time window.
Wipe the small transparent window next to charging contacts with dry tissue. Dirt here can cause signal problems.
If your home gets dusty often, switch to high‑frequency emptying in dock settings within APP.
If the problem still occurs, please send your device SN via private message, upload app logs and share your device to account QR033438. Our technical team will look further into it. Thank you for your support. | 
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