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Please make sure the charging terminals, docking ports and auto‑water refill port are well‑aligned when the robot returns to the dock. Precise contact is required. If docking is not perfect, the robot will leave the dock automatically to readjust its return‑to‑charge path.
Besides, some friction noise during docking is normal. We have increased friction between the drive wheels and dock stand to improve the overall docking performance.
You may open the Movahome APP, go into your device page, tap the three‑dot icon at the top‑right corner and enter Settings. Scroll down to Firmware Update and check for the latest firmware, which helps optimize docking performance. We also recommend turning on Auto‑Update so you can always get the best‑performing version.
If you hear abnormal noise that differs from what is described above, please send us a private message with your device SN code and a clear video that captures the noise, and we will assist you further. |