Mova V50 Ultra Complete

I can not add any low-clearance borders....I keep getting a message to elect a room, but the app will not recognize me trying to get a room to show up....I press the room I want and nothing happens....the robot add low-clearance in areas that are not low-clearance....I can delete this but I can not add any....please help....I have turned off the robot and turned off the dock....then I cleaned a small room and it went back to charge...but I was still unable to add a low-clearance .....can you please help....I have added a picture....I have tried to add this issue several times today but after adding picture and posting, it never shows up......please help...thank you...this is a brand new unit....

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Hello, we apologize for the inconvenience. I fully understand that being unable to manually add low‑clearance borders, getting prompted to select a room in the app with no response after tapping the target room, and the robot automatically generating incorrect low‑clearance areas that can only be deleted but not manually added, has caused you significant trouble. Thank you for already powering off the robot and the docking station, and running a cleaning cycle with a successful return‑to‑charge. You may also make sure your MOVA app and robot firmware are updated to the latest versions, then clear the app cache. In the MOVA app, go to "Me", open Settings and enter the General section. Locate the Clear Cache option, tap it and confirm the operation. If the issue persists, please provide the time of the failure, relevant photos or videos, upload your device logs, share your device SN and firmware version, and share your device to UID: QR033438. Our backend R&D team will conduct a detailed investigation to identify the root cause. We hope your problem gets resolved soon and look forward to your further reply.