Region Error

I live in Mexico and today August 22nd 2026 my Mova P10 Pro Ultra is blocked due to a pop up message that states “The current region does not match the model”.
I haven’t been able to use it despite restarting the app and dock. I also tried changing the region to the US but it’s still blocked.



What can I do to fix this? Seems like I’m not the only one with this problem today. Has anyone received tech support yet?

TranslateView Original Text

Hello, please contact us via private message and provide your proof of purchase together with the device SN code, so we can assist you.

Same problem here🤦‍♂️

Lamentablemente, yo la compré en Amazon USA y después me la traje a México. Sin embargo, para quienes la compraron directamente en Amazon México, considero que sí deberían presentar una queja ante PROFECO.

Al momento de la compra no se indicaba claramente que existiera una restricción regional que impidiera utilizar el equipo en México. Además, se permitía su compra/importación y, lo más importante, los equipos funcionaron normalmente en México durante un periodo considerable antes de que se implementara este bloqueo regional.

Creo que mientras más personas afectadas presenten su queja y documenten que el producto funcionaba anteriormente y que esta restricción se aplicó posteriormente, mayor visibilidad tendrá el problema.

Tengo el mismo problema cuando la compras no especifica que te bloquearan el equipo

I have the same problem. It has been working until now and it is not working anymore.

Help!

Mova se portó muy profesional y amable, después de contactarme por mensaje privado, me ayudaron y resolvieron mi problema, mi wall-e ha vuelto 👌🏻

I am getting the same error with the Mova, after working normally for quite some time, now as soon as the mova is connected to wifi shows “The current región does not match the model”. Could you please message me to get fixed the issue. Thanks  

I have this same problem. My P10 stopped working on 22 August.  Today I dont get the same error message, but I'm unable to use the app to start a job. It just does nothing. I just bought this vacuum un April of this year and I'm really upset at the idea that it's been bricked by the manufacturer.  

Im having the same issue, purchased a p10 pro ultra about a year ago and it worked fine. Just got into this problem today

I have the same problem! I bought it on Amazon US and want to use it in Mexico, but it says it's not compatible with my region.