[P10 Pro Ultra] Current region does not match the model

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been using my mova for a couple of months, haven't had any issues up until now

i get a message saying current region does not match the model

been seeing a lot of posts from people from mexico having the same issue

robot vacuum was purchased from amazon mexico

please help

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Mova Support US

Good morning, sorry for the inconvenience caused. I have sent you a private message regarding this issue.

2026-8-25 12:42:30 US Translate View Original Text

BJ666500

I have exactly the same issue in Mexico with my P10 Pro Ultra. It was working normally until August 20, and suddenly I started getting the “Current region does not match the model” error. I purchased it in Mexico and would like a technical solution rather than a refund. Please contact me privately so I can provide my SN, UID and purchase invoice.

2026-8-26 12:26:44 US Translate View Original Text

Mova Support US

We are sorry for the inconvenience. We will contact you via private message shortly to collect relevant information, please kindly check and reply.

2026-8-27 12:37 US Translate

AH832684

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[P10 Pro Ultra] Current region does not match the model

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