Paul H.

[P10 Pro Ultra] Flooring Material has Changed

P10 Pro Ultra Gen 2I have an LVP hallway that my Mova correctly treats as bare flooring.  However, I now have three runner rugs that my Mova doesn't recognize.  Its mops don't raise and it washes over them.  My settings are set correctly to raise the spinning mop pads when going over such a rugs in other rooms.  How do I get my Mova to reset as it were to get the pop-up that it has detected runner rugs so I can affirm the flooring of this hallway?
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Hello. We are sorry for the inconvenience caused to you. Some special carpets may have recognition issues. Please try manually adding the carpet area on your map. You can also adjust the carpet‑material options under **Floor Environment** in the app. Please check if this helps.
This should not have to be done with this vacuum. It is supposed to detect carpet. Mine worked fine and has the same problems recently but with normal carpeted rooms. Not sure what update broke this..
2026-9-4 05:31:10 US Translate

missed cleaning. If the issue remains after these steps, please contact us via private message and describe the symptoms in detail: ‑ Upload device logs: Tap “Me” → “Help & Feedback” → “Upload problem logs”. ‑ Provide your SN code and share your device: Go to “Settings” → “Device Sharing” → “Add contact” → Enter ID: HA069213 → Tap Next.
 
2026-9-4 11:25 US Translate
Hello, could you confirm whether the robot used to detect carpets normally and clean carpet‑covered areas automatically? 3. If the robot fails to detect carpets and misses cleaning, please check for overlapping maps. Overlapped maps may trigger positioning errors and lead to missed cleaning. Besides rebuilding the map, you may also use the restore‑map function. 4. Please clean the line laser and AI camera. Dirty sensors may cause the robot to misrecognize objects as obstacles and result in mis
 
2026-9-4 11:25 US Translate
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