Region Locked in Mexico

Hello MOVA Support Team,

I purchased a MOVA P10 Pro Ultra via Amazon US back in April of this year. I brought the device with me to Mexico and have been using it here since then with absolutely no issues. I really enjoy the product and its performance, but following a recent check or update, the app is now showing a region lock error stating that the current region does not match the model.I bought this unit legally and in good faith, and it has been working perfectly fine for months. Since I am very happy with the robot, I would appreciate it if your technical team could whitelist or unlock my device's serial number so I can continue using it here.

Please tell what information you need and I'll happly share it.

Thanks a lot.

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Hello, thank you for reaching out and sharing your situation with us.
We sincerely apologize for the inconvenience caused by the region‑mismatch error after the recent update.

To have our technical team review your unlock request, please send us via private message:
1. Full serial number of your robot and charging base
2. Complete purchase receipt / order confirmation from Amazon US
3. Screenshot showing the region lock error message inside the App

Once we receive these documents, we will submit your case to our technical department for assessment. We will get back to you as soon as we have an update.