UD493391

[Z60 Ultra Roller SA] Dry area in center of wet mop

As the robot begins to mop my floor, I see a dry section about an inch or so, in the middle of where it’s mopping. I have to cancel the cleaning. Try to end it again because it wants to clean and dry the mop roller and send it out again because it wet it again. It seemed to do a better job the second time.  This is not acceptable please help.
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Sorry for the inconvenience. I understand how troublesome it is for you to encounter a dry area in the middle of the wet mop roller while mopping.
If the issue cannot be resolved, please provide the exact time when the fault occurred (this is critical for us to locate logs), upload the robot logs and send us relevant photos or videos. Please also provide your robot SN code, specific model and firmware version, and share your device to ID: HA069213. Our technical team will further analyze the possible causes.
If you still observe this issue later, feel free to let us know. We hope your problem will be resolved soon and look forward to your reply.
2026-9-12 14:06:02 US Translate

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