[P10 Pro Ultra] Regional Lock in Mexico

[P10 Pro Ultra] Regional Lock in Mexico
Hello MOVA Support Team:

I purchased a MOVA P10 Pro Ultra online from Mova-USA in December 2025. I brought the device to Mexico and have been using it here ever since without any issues. I am very satisfied with the product and its performance; however, following a recent check or update, the app is displaying a regional lock error, indicating that the current region does not match the model. I purchased this unit legally and in good faith, and it has worked perfectly for months. Since I am very happy with the robot, I would appreciate it if your technical team could whitelist my device's serial number or unlock it so I can continue using it here.

Here is the order number: Order US10856 (where you can verify the legitimate purchase). Serial number: R2491C594US0087333. Account ID: WF967944.

Please let me know what information you need, and I will gladly provide it.

THANK YOU.

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Hello,

Thank you for sharing all the details including your order number US10856, serial number R2491C594US0087333 and account ID WF967944.

Please directly reach out to our US after-sales team for case registration and further handling. You can contact them via