Drive Wheel

Mova left drive wheel suddenly stopped working causing a low whining noise and spinning and pivoting on that left wheel.

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Sounds similar to my issue with my P10 ultra pro. I can’t figure out how to fix the issue.  

I also have the P10 Ultra Pro. With my old Roomba I could buy the drive wheel on Amazon and swap it out. I have not been able to find where I could buy parts for the Mova.

Hello,

We apologize for any inconvenience caused by the issue with the left drive wheel. Here are some suggested steps that might help you resolve the problem:

Check for Foreign Objects: Please check if the main wheels are entangled with any foreign objects. If so, kindly clean them.

Test Wheel Elasticity and Rotation: After powering off the robot, flip it over and check whether the main wheels can rebound after you press them. Manually toggle the main wheel to see if it can rotate normally.

If the issue persists, we recommend sending the device's SN, purchase invoice, and any related videos (if available) to our after-sales team for further assistance.

Thank you for your support and understanding.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
na.official.site@mova-tech.com