Not vacuuming correctly

Does anyone know why this is happening to my vacuum? I have cleaned all the sensor and had my mova remap the house and it keep happening, please help

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Hello, we apologize for the inconvenience. Regarding your issue with task interruptions, here are the possible causes:
1. The robot enters sleep mode after getting stuck away from the base station.
2. The robot fails to charge at the base station, which causes it to shut down due to drained battery. This can happen if the base station has no power supply or there is poor contact between the robot and the base station.
3. There may be an internal fault in the main unit. Please contact customer support.
We are sorry for the inconvenience this has caused you. Email: support@mova-tech.com