Hello,
The robot typically does not mop on carpets.
If the robot is mopping on the carpet, it might be due to the robot not correctly recognizing the carpet, or because you have set the carpet to "ignore."
We recommend checking if the carpet is set to "ignore." If not, we suggest manually adding the carpet in the map to see if this resolves the issue.
If the problem persists, we recommend contacting our after-sales service team promptly for further assistance.
Customer Care: +1 (888)308-6159
(Mon. to Fri. 9:00-18:00 EDT
Sat. & Sun. Holiday)
Email:
support@mova-tech.com
90
US
