Hello,
You may try tapping “Ignore” on the obstacle within the app to see if the issue improves.
If the problem persists, we recommend sending your device's SN, invoice, and relevant app screenshots to our after-sales team for further analysis.
Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
Customer Support Email:
support@mova-tech.com