Accessories

Why is it impossible to find authentic accessory replacements for the S20 Ultra? I’ve had the machine for a year and cannot find OEM rollers for it. The knock off brands on Amazon are not the same.

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I contacted customer service this week about this issue and they said they would send me a link to purchase a new mop pad. However, I suspect they are behind since it’s Chinese New Year.

Hello,

You can order the original S20 Ultra accessories on our official website.

https://us.mova.tech/

If the accessories are sold out on the website, you may contact our after‑sales support to order them from another warehouse.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
Customer Support Email: support@mova-tech.com

I’m trying to find an authentic front wheel? I’ve bought one from Amazon and it lasted about 3 weeks before it fell off