Concentrated solution leaking

The solution container does not seal properly. Solution leaks from the connectors and runs on the robot when it is docked. I am concerned that the concentrated solution is not getting to the cleaning pads.

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Hello,

The cleaning fluid cartridge appears to be fine.

Please check the cleaning fluid cartridge contacts and base station contacts for any foreign objects obstructing them. Then, reinstall the cleaning fluid cartridge and gently squeeze it to ensure it is properly seated.

If the problem persists, we recommend contacting our after-sales department for further assistance.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com

I’m having the same issue 🥺

I'm having the same problem. Not getting much help from MOVA either 😕