Sharing device access with household members without loosing initial setup and mapping

​Hi Mova Support,
​I am reaching out to resolve a configuration issue regarding multi-user access for my Mova P10.
​Initial Setup & Context:
Over the past month, I successfully completed the initial deployment, including full floor plan mapping and detailed room labeling (Bedrooms, Playrooms, Bathrooms, etc.). The vacuum has been performing routine cleaning cycles without issue. I am now attempting to share access and control with my children (ages 15+) so they can manage the device independently.
​The Problem:
My objective is to maintain primary administrative control while allowing secondary users full access, including the initial mapping and tagging. However, we are experiencing a "hand-off" conflict:
​When I shared access, my local settings and device visibility disappeared from my smartphone.
​When I scanned the machine’s QR code to regain my connection, the secondary user immediately lost their access.
​It appears the system is treating new connections as a "takeover" rather than a "shared" permission, causing the initial configuration to be lost or inaccessible.
​Request:
Please provide a comprehensive, step-by-step technical guide on how to enable simultaneous access for multiple household users. Specifically, I need instructions that ensure:
​The primary user does not lose their configuration/map when sharing.
​Secondary users can control the device without "kicking" the primary user off the app.
​We can avoid the need to re-scan, re-map, or re-configure profiles each time a different person needs to use the machine.
​Thank you for your assistance in streamlining our household management.

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You cannot log into the same MOVA account on two MOVA Home apps at the same time. If you want another person or device to access the robot, they must have their own Mova account.

How to Share a Device
1. Open the MOVA Home app
2. Tap the three dots (…) in the top right corner of the device screen.
3. Select Device Sharing
4. Enter the account ID you want to share the device with
5. Tap Share

Important Requirements
Device sharing only works if both accounts are registered in the same region as the robot vacuum.

To verify your region:
1. Open the MOVA app.
2. Tap “Me”
3. Go to Settings > General Settings
4. Confirm your region matches the region where the robot was purchased and your region matches the region of the shared user.

Your maps should not be deleted when sharing and the person you are sharing with should not gain “ownership.” The only permissions I know for a shared user would be access to the camera or not. I’d love to see more permissions options for a shared user in the future!