Terrible performance, dead battery

I opened MovaHome to run a cleaning today, only to find the base station offline, and the robot battery completely dead. It indicated the base was not powered on. The cord is securely plugged in. I moved the base slightly, and the base turned itself back on and started charging the robot. The robot was still in the base and had reached 100% charge the night before. I do not understand why the base shut off while plugged in, or what happened that the robot's battery would go dead from 100% to less than 5%,  while being unused for 1 day. I updated the firmware during setup. I have had the vac for only 2 days. It exhibits clumsy, jerky behavior while navigating and takes a long time to complete basic cleaning. Highly disappointed, I had much greater expectations for superior performance  than this.

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Hello,

Based on your description, the issue may be due to a loose power cable connection or an unstable power supply from the outlet. We recommend checking that the power cord is fully inserted and trying a different, stable outlet. If the base station remains unpowered for an extended period, the robot will not be able to charge, and the battery level will continue to drop. When not charging, the device may automatically shut down after approximately 12 hours in standby mode.

Regarding the navigation lag and low cleaning efficiency, we suggest the following:

1. Place the robot in a well-lit, open area and perform a new mapping process.  
2. Avoid using the robot on dark-colored floors or in areas with strong lighting, as these may affect navigation performance.

We’re sorry to hear that your experience so far has not met expectations, and we sincerely apologize for any inconvenience caused. If the issue persists, please don’t hesitate to contact our after-sales support team for further assistance.