Update! Fixed! Uh Oh! Get and Create Program - Requirements Met and Charged!

#GetYourZ60
#Z60URC

Note: I received this product at no cost as part of Mova's Z60 "Get & Create" Program.

Update 3/24/26: MOVA got back to me. I was correct that the issue was the website timestamp not matching my local timezone. They reviewed everything and initiated a refund! I'm thankful that MOVA was able to get this resolved as it was a bit stressful and frustrating to have put in the work and have this happen. Despite this, I look forward to hopefully testing more MOVA products in the future.

Update 3/23/26 Part 2: I was able to track down the correct email address through a Google search: na.site.official@mova-tech.com. If you have any issues or have questions about the Get & Create program, then please email this address for help!

Update 3/23/26: MOVA has commented to give me an email to send for a review. I have sent that email, and the email address MOVA gave was undeliverable. I'll update you all when I hear back and get the email to the right place. I'm confident that MOVA will do the right thing and will see the issue that I'm sure others might run into as well. I've been so impressed with my Z60, and I look forward to providing more feedback once this matter is resolved.

Hey everyone,

Just a heads up that I posted the three required video posts and actually did seven instead of five picture posts of my real experience with the Mova Z60. The robot was delivered on Feb. 16th and the posts were completed by March 17th (within the total 30 day period required). However, I just received an email that Mova has charged me the full price of the vacuum (I thought it was a spam email at first!). I called the support line, and the representative was unable to help me. However, the support agent (who was kind and easy to understand) said he would escalate my issue, and I should hear back within around 48 hours. I just wanted to post this in case others might have the same issue as well!

I wonder if perhaps Mova miscounted days since the delivery and posts were done in Eastern Daylight Time (EDT) in the United States. If they use EDT for the delivery and use a day ahead timezone for 30nday period, then it is effectively a 29 day period starting on day of delivery.

Here are my post links:

Picture Posts:
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1

Video Posts:
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1
https://us.forum.mova-tech.com/f ... rumdisplay&pa=1

Here's the full rules once again just so you can all make sure you complete them correctly:

Task Rules (To Keep Product for Free)

To be eligible to keep the Z60 for free, you must successfully complete all required tasks outlined below within your 30-day trial period.

• Task Requirements
Publish 5 image posts and 3 video posts across the designated platforms (see Submission Guidelines below).

• Content Requirements:

• Text: Minimum 50 words per post.

• Images: Minimum 2 high-quality images per image post.

• Video: Minimum 30 seconds per video, must include verbal explanation and ideally feature real persons/pets. Participants must obtain all necessary permissions and releases from any individuals or pet owners appearing in the video to avoid infringement issues.

• Media: All content must be original, truthful, non-repetitive, and clearly show the Z60 in a real-use setting (e.g., living room, kitchen).

• Outstanding Creator Benefit: Participants who successfully complete all required tasks within the trial period will earn the Z60 for free.

• Authorized Submission Guidelines:
        Tasks must be completed only via the following two official channels

• Primary Channel: MOVA Forum
Register and make a thread under EVENTS →#‘GetYourZ60’ section of the official MOVA forum. (https://us.forum.mova-tech.com).

• Secondary Channel:MOVA Instagram
You must  follow the official MOVA Instagram account(https://www.instagram.com/movatech.usa/)
mention/@ the official account in your public post.  
Each post must include the hashtags: #GetYourZ60, #Z60URC and in your captions.

I’m confident the Mova team can help you out, commenting so I can hear your update!

Oh boy I hope this gets figured out for you. On my side I do see most of the posts were on 3/18 so that might be the reason since it's more than a month from delivery, regardless I hope MOVA understands your situation and appreciates your contribution nonetheless!

Sorry to hear that, TylerP.  While I am not at the end of my trial yet, I reached out to MOVA to avoid any unexpected charges.  I am hopeful that MOVA is playing fair.  TLDR: I still don't know what's going on.

Here's a portion of my second email to MOVA Support (support@mova-tech.com) since the first reply was just a reposting of the Event Rules.

My question is: How can all required checks — verifying posts, confirming compliance, deciding whether to charge, and determining return eligibility — realistically happen on the same day without any prior confirmation from your team?

Since there is no review or feedback during the trial, I want to understand how I can be certain that everything is complete and acceptable before Day 30 arrives. I’m simply trying to avoid any unexpected charges.

I cut and pasted Support's reply when addressing the BNPL team.

Reference MOVA support: Once you have completed the check-in, you can contact the dedicated team responsible for BNPL for review. After the review is completed, they will automatically cancel it. (meaning the payment)

MOVA BNPL's reply (na.official.site@mova-tech.com)
Based on our records, the product arrived date is considered the first day of your trial period.
Accordingly, your trial period is scheduled to conclude on 04/02/2026

During this period, we will not intervene in, review, or assess whether your content meets specific requirements, as we aim to provide you with ample creative freedom.
However, in addition to adhering to the guidelines outlined in the rules, we kindly advise the following:
Please try to avoid repetitive topics.
Please make an effort to align your work with the commitments stated in your application form.

We got lots participants from this Program, and everyone's trial starting date is different; that's why we have to track and check content on the last day of trial, to decide whether cancel the auto-payment manually.

Your trial ending date is 04/02/2026 。
If you are not charged on the trial end date, this means you have successfully met all program requirements.
If you are charged, this indicates that either your submitted content did not meet the program requirements, or the return process was not initiated within the trial period.
Should you have any questions regarding why your content was deemed non-compliant, please contact us at na.official.site@mova-tech.com. We will review your specific case and provide further clarification.

BTW,
Our Forum operator shared some of your posts and we've come across your posts, must say - insane! Great work!

Best Regards,
The MOVA Team

Hello,

Thank you very much for providing such a detailed explanation of your situation and patiently outlining all the steps you completed during the event. We understand the inconvenience this issue has caused, and we truly appreciate you bringing it to our attention.

To ensure that your event eligibility can be accurately verified and to help resolve the billing issue as quickly as possible, we recommend sending all relevant information — including your order details, links to your activity posts, and screenshots of the charge notification — to the following official email address:

na.site.official@mova-tech.com

This email is managed by the dedicated team responsible for the “Get & Create Program.” They can review your task completion records, system logs, and any potential time‑zone‑related discrepancies more efficiently and accurately. The team will follow up with you directly and provide a clear and fair resolution.

Thank you again for proactively reporting this issue and for the time and effort you invested in the program. We are committed to assisting you until the matter is fully resolved. If you have any other questions, please feel free to contact us at any time.

Regarding submissions and per MOVA's offical rules:

Mandatory Channel Rule for Private Accounts
• The use of Instagram is permitted only if your Instagram account is set to PUBLIC. If your account is private, you are required to use the MOVA Forum for all task submissions. Submissions from a private Instagram account will not be accepted or reviewed.

It was explained to me by MOVA, when I reached out for clarification, that we didn't have to post to IG if our accounts were private, which mine is.

TylerP, thank you for the update and congratulations on your "new" Z60!  This puts my mind at ease as I near the end of my trial.  I will double check all my postings and ensure there are plenty of submissions well prior of the deadline.  Cheers, JayVeBee