MOVA Forum

2026-2-6

236

What does it take to get support? I sent an email almost a wk ago. It won’t vacuum & only mopping in certain areas. It’s set to vac then mop but it starts with mopping & wont vacuum

0

2026-1-22

236

What do you do after it says it’s cleaned but you still find stuff on the floor that should have been picked up?

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2026-1-29

236

How do I set an area that I need the robot to use its big boy arm and step over. Do I just add a green bar on the map where I think that it should take a step to clear the change from carpet to tile t...view all

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2026-2-1

236

【P50 Pro Ultra】We’ve had this product since August 2025 and it has been fairly reliable. Last week I noticed that my area rug has not been getting cleaned. I observed the unit during its cleaning today and it appea...view all

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2026-1-13

235

Mova won’t start cleaning due to being stuck on restart mode.

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2026-1-31

US

233

【P50 Pro Ultra】How secure am I for having this robot vacuum running in my house? I am really against cameras indoors and I did not realize this model was built with a camera inside. Which for me is not comparable.

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2026-1-31

233

Anyone else having an extreme camera delay, when remote controlling it? This hasn’t been an issue until recently. There is a 1-2 minute delay. Makes it almost impossible to use the remote function. ...view all

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2026-1-18

231

【Z60 Ultra Roller Complete】I noticed the vacuum was in mop mode on the carpet. Is that normal?

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2026-1-29

230

How do I program the robot to “step up” when transitioning from hardwood to a rug? My rugs are very low-profile, but the edges still get flipped up—and eventually damaged—when the robot drives ont...view all

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2026-1-12

229

Push dock button 3x rapidly but don't receive activation code on phone

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2026-1-13

229

I moved a rug and the vacuum won’t remap it’s location

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2026-1-30

228

【Z60 Ultra Roller Complete】Looking for feedback, I’m thinking this will be a watch and see or maybe let the issue develop. I’ve seen posts of this exact thing, today the scheduled cleaning starts at 9:00. Ride out of the dock...view all

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2026-1-30

226

If I set the cleaning mode to Clean Genius the mop pads run dry while mopping. It's like it forgets to refill the onboard reservoir with water. Any idea how to fix this? Thanks!

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2026-1-23

223

We have an entryway rug in our foyer. It is approximately 4x6. Has a higher pile thickness. Because it's heavy, I prefer to leave it in place when vacuuming. The Mova doesn't do a very good job at va...view all

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2026-1-31

223

Are the mop heads machine washable?

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2026-2-1

222

Position failed. Check laser distance sensor but I couldn’t find any jammed item

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2026-3-5

US

222

The App Deep Dive. Great on Defaults, Better Once You Dig In Full disclosure: I received this Z60 through MOVA's Get & Create program at no cost in exchange for honest feedback. Everything here is my...view all

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2026-1-19

222

I have 2 v50s and one vacuum keeps getting plugged up. I have replaced the bag in the base. The base doesn’t appear to be plugged. Not sure what to do. We do have pets and it is always filled with ha...view all

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2026-1-16

220

Stop cleaning after your pets. Start watching! Our live event brings you special deals on vacuums built for furry friends. 🎁 Subscribe & Get $10 OFF instantly to start saving. 🎯 Lucky Draw: We’r...view all

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2026-1-20

219

My robot seems to be erratic in our bedroom. The cleaning pattern is chaotic.

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2026-1-23

218

This isn't just a sale. It's your ultimate cleaning Q&A session with live demos, expert breakdowns, and real solutions! 👩🔧 WE'RE ANSWERING YOUR TOP QUESTIONS LIVE: • "How to Choose?" We'll compar...view all

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2026-1-19

US

217

I wanted to send a family member a $100 or $50 gift card and the minimum is $200. I was wondering if you can add smaller denominations for products like the hair dryers?

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2026-2-7

US

216

I got my email that I was approved to test the Mova Z60 for a 30-Day Free Trial, but I am not getting a conformation email, and it is not showing up on my orders tab on the website. Is anyone else hav...view all

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2026-2-16

211

Hello. My mova p10 pro ultra is doing well but seems to be avoiding areas that have nothing there. The mapping I did previously shows they should be vacuumed.. I am attaching an example and you can se...view all

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2026-2-9

210

I am getting a message saying that the wash board has too much water in it and it is not being sucked up into the dirty water tank. I’ve cleaned everything multiple times. This is the first time I’m...view all

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2026-1-18

210

【Z60 Ultra Roller SA】Vacuum Just Stops

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2026-2-6

207

I do NOT want advertised to after I paid for a $1300 robot. You are pushing sales to my notifications on my phone. I want the robot to clean my house. Stop invading my phone. This is invasive and ...view all

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2026-2-6

US

205

【Valentines ❤】My wife and I met before our house was smart… back when vacuuming required effort and lawns were mowed by actual humans. I knew she was the one when she didn’t flinch at my long-term life plan: wor...view all

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2026-2-8

203

【Valentines ❤】My love story started when I was just 13 years old. I was hanging out with my best friend one day and she invited one of her friends over to hang out with us, little did I know that the person coming ...view all

0

2026-2-5

202

Finding the Perfect Valentine's Gift? Join our MOVA Valentine's Day Special Live Stream, give the Gift of a Cleaner, Happier Home — More moments for each other, less time for dust 💞 ✨ Live-Exclu...view all

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2026-1-25

200

Schedules & Mopping Days

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2026-2-6

US

199

【Valentines ❤】We generally like to go out for a late brunch at one of our favorite restaurants. Last year we happened to be at the "Most Magical Place on Earth" so it was steak and eggs and eggs benedict for us. W...view all

1

2026-2-13

198

【MeowgicPod LB10】When will we see litter box refills for bags, deodorizer and replacement inserts? I’ve been checking the website periodically and don’t see them!

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2026-3-17

198

【MOVAPetDay🐾】Spring is the perfect season for longer walks and outdoor adventures with your pup. 🐾 To celebrate, we’re picking 2 winners to receive an exclusive MOVA pet walking set for your next outing — speci...view all

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2026-2-17

198

【V50 Ultra Complete】It just sits in front of the dock until it runs out of battery. I’ve tried moving the dock, remapping the floor, cleaning the dock, cleaning the robot, nothing changed this behavior.

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2026-3-5

US

189

Stick

Digest2

【Z60 Ultra Roller Complete】One of the moderators asked how the Z60 Ultra Roller Complete compares with the Mobius60, so I wanted to share a more detailed update based on my real daily usage. Both robots are currently running i...view all

1

2026-2-13

183

How can I apply for a mower trial? I almost had a survey done but got interrupted and when I came back the app refreshed and cleared the survey option such that I couldn’t find it any further. I’d r...view all

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2026-2-10

US

180

what good is your points discount when it is invalid for just about everything. Typical company bullshit. Spend $2000 and get 7500 points that you cant use to by a mower garage cover. What is the poi...view all

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2026-2-18

179

Team, please help me figure this out. My vacuum cleaner stops in the middle of the room and doesn’t move anymore until I carry it back to the charging station myself. How can I fix this problem?

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2026-2-10

178

【P10 Pro Ultra Gen2】I just got my new vacuum in the mail. I do not see the options to view video or to see photos. Where are the pet photo settings? I don’t even get the photos of cords or objects when the vacuum is run...view all

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2026-2-26

US

178

The MOVA app has been very straightforward to use to setup my Z60. I think even a complete beginner could follow along. For the initial mapping, the Z60 took about 10 minutes to quickly run through ea...view all

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2026-2-27

US

172

I wanted to share a more realistic experience with the MOVA Z60 Ultra Roller Complete now that it has officially joined our home setup. This isn’t a first-impression or unboxing post — I’ve already...view all

1

2026-2-16

US

170

【Valentines ❤】Sushi, our siamese cat, was a unique addition to our family. Growing up as a child never having a pet made it a goal to adopt one as an adult, which we did 3 years ago. Ever since, we’ve showed love ...view all

1

2026-2-21

170

Overall, this new vacuum is just ok. It spits out (for lack of a better term) dirt randomly. I don’t see it actually doing it, but find it later. The mop function seems filmy on my ceramic tile ar...view all

0

2026-3-11

168

Since the launch of this program, we have received many questions from users regarding the application process, selection mechanism, and trial requirements. We have organized the most common inquiries...view all

0

Ground Scrubber

2026-3-7

US

166

Our First Impressions and Initial Experience with the MOVA Z60 Ultra Roller Complete Product Name MOVA Z60 Ultra Roller Complete Quick Rating ⭐ 4.9 / 5 Transparency This unit was provided for test...view all

1

2026-2-12

US

162

Is there a real customer support staff? I have been waiting 4 business days for a proper response on my Mobius 60 out of box failure.

0

2026-2-13

162

【P10 Pro Ultra】I have been using mova p10 . Lately I see that it identifies tile grout lines as wires and skips cleaning. Is this common?

1

2026-2-12

US

161

Hey MOVA, So I'm one of the people that were signed up for the original forum and for whatever reason still can't use my original log-in on this newer U.S. only forum. It thinks I'm from Germany and ...view all

1

2026-3-9

US

160

Disclosure: I was selected to participate in MOVA's "Get & Create" event. If all goes right, I should be able to keep this MOVA Z60 robot vacuum in exchange for my honest opinions. MOVA did not direct...view all

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